These terms apply to RentBalkans services. Send your questions through the contact form on the Help page or in writing to our company address.

Privacy notice (KVKK and GDPR compliant)

Version 1.1 · effective: October 18, 2026

As data controller, Elevandos Yazılım ve Medya Limited Şirketi (Adalet Mah. Manas Bulvarı No:47/B Folkart Towers Floor 26 Unit 2601, Bayraklı / İzmir / Türkiye) explains how we process your personal data. The Turkish Personal Data Protection Law No. 6698 (KVKK) applies to users in Türkiye, the General Data Protection Regulation (GDPR) to users in the EU/EEA, and the relevant local law to users elsewhere.

1. Data we process

Identity (national ID or passport number), nationality, contact details, preferred language, driving licence details, flight and booking details. Card details are not stored on the platform; payment is processed by iyzico.

2. Purposes

Creating bookings and passing them to the company, account management, customer support and legal obligations. Marketing messages are sent only with your consent.

3. Transfers

To perform the booking, your name, contact, ID/passport and driving licence details are transferred to the rental company abroad that will provide the car. This transfer is based on its necessity for the performance of our contract with you, under Article 9(6)(b) of KVKK and Article 49(1)(b) of the GDPR. Payment data is shared with iyzico, email delivery with our email provider and hosting with our infrastructure providers under contracts and appropriate security measures. We do not sell your data.

4. Your rights

Under Article 11 of KVKK and the GDPR you have the right to access your data, request correction or erasure, object to processing and data portability. Send your request in TR, EN, SQ or MK through the contact form on the Help page or in writing to our company address; we reply within 30 days at the latest. You can download your data and delete your account under My account › Profile. You may also complain to the Personal Data Protection Board in Türkiye or to your supervisory authority in the EU.

Elevandos Yazılım ve Medya Limited Şirketi · Karşıyaka Tax Office · Adalet Mah. Manas Bulvarı No:47/B Folkart Towers Floor 26 Unit 2601, Bayraklı / İzmir / Türkiye · Contact: rentbalkans.com Help › Write to us